Talk Connexa Terms of Use
Last updated: October 9, 2026
These Terms of Use govern the subscription to and use of Talk Connexa, a customer service platform provided by Connexa Treinamentos e Soluções em Tecnologia Limitada (Brazilian company registration CNPJ 67.784.350/0001-67), headquartered at Rua Missionário Christie, 96, Quissamã, Petrópolis, RJ, Brazil.
1. The service
Talk Connexa brings together in a single account the WhatsApp Business, Instagram and other channel conversations of the client company, with distribution among agents, a service pipeline, reports and optional artificial intelligence features. The available features depend on the plan purchased.
2. Acceptance
By creating an account, starting a free trial or subscribing to a plan, the client declares that they have read and accept these Terms and the Privacy Policy. Whoever accepts on behalf of a company declares that they are authorized to do so.
3. Registration and access
- The client provides accurate registration data and keeps it up to date.
- The client is responsible for the passwords and access it creates for its own team.
- The free trial gives access to the full account of the chosen plan for the period stated at signup.
4. Plans, billing and cancellation
- The subscription is monthly or annual, charged to a credit card and renewed automatically for the same period.
- Cancellation can be done at any time in the Billing area of the account itself and takes effect for the following period.
- Messages sent through the official WhatsApp API are charged by Meta, according to Meta's rates, and are not part of the plan price.
5. Acceptable use
The client agrees to:
- send messages only to contacts who have agreed to receive messages from the company on WhatsApp;
- comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and Meta's Terms;
- not use the platform for spam, scams, the sale of products prohibited by Meta or illegal content;
- not attempt to access other clients' accounts or interfere with the platform's operation.
Non-compliance may lead to the number being blocked by Meta and to the suspension of the Talk Connexa account.
6. Data and privacy
The client is the controller of its own contacts' data and is responsible for the legal basis for processing it. Connexa acts as processor: it processes this data only to provide the service, does not sell it and does not use it to train artificial intelligence models. Details are in the Privacy Policy and the deletion procedure in section 12 of these Terms.
7. Intellectual property
The platform, the Talk Connexa brand and Connexa's materials belong to Connexa. The content of the conversations and the data registered by the client belong to the client.
8. Availability and liability
- Connexa keeps the platform running and fixes failures within reasonable time, without a guarantee of uninterrupted operation.
- Sending and receiving messages depends on the services of Meta and other connected channels, which are outside Connexa's control.
- Connexa is not liable for the content of messages sent by the client or for blocks applied by Meta for non-compliance with its policies.
9. Suspension and termination
The account may be suspended for non-payment or for breach of these Terms. Upon termination, access is cut off and the account data is deleted within 90 days, as described in the Privacy Policy.
10. Changes to these Terms
These Terms may be updated. The version in force is published on this page, with the date of the last update. Relevant changes are communicated by email to active clients.
11. Governing law and jurisdiction
These Terms are governed by Brazilian law. The courts of Petrópolis, RJ, where Connexa is headquartered, are elected as the venue.
12. Data Deletion
This section explains how to request the deletion of personal data processed by Connexa on the connexatech.com.br website and on Talk Connexa, including data received from WhatsApp Business.
Who can request
- Website visitors and contacts: the data subject themselves.
- Talk Connexa clients: the account administrator or the person who connected the WhatsApp Business number.
- People who talked to a company that uses Talk Connexa: the company is the controller of this data, and the request must be made to it. If the request reaches Connexa and identifies the company, it is forwarded to that company when it is a Talk Connexa client.
How to request
Send an email to contato@connexatech.com.br with the subject "Exclusão de dados" (Data Deletion), from the registered email address, stating:
- full name and email used at registration;
- for Talk Connexa clients: company name, connected WhatsApp number and, if available, the WhatsApp Business account ID;
- whether the request is for full account deletion or only for specific data.
Timeframe
Connexa confirms receipt of the request and sends a message to the registered email address to confirm that the request came from the data subject. The deletion is completed within 15 business days of that confirmation, and you are notified by email when it is done. When the contract ends, the account data is deleted within 90 days, with no request needed.
Disconnecting WhatsApp Business
The client can disconnect the number at any time in the Talk Connexa settings or by removing the app's access in the Meta business portfolio settings. From then on, the platform stops receiving messages from that number. Conversations received before the disconnection remain in the account until a deletion request or the end of the contract.
What may be kept
Some records are kept even after deletion, due to legal obligations:
- invoices and billing records, for 5 years (Art. 195 of the Brazilian Tax Code);
- application access logs, for 6 months (Art. 15 of the Brazilian Internet Civil Framework).